A fantastic opportunity has arisen here at Service Express!
This is a full time remote position, where you will be working as part of a small team to provide a full installation, maintenance, and repair service to a key customer within the financial services industry.
We are seeking an additional Field Service Engineer in the Portsmouth area to join our forward thinking employee focused organisation.
We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.
You will be working in a call centre environment with other Resource Controllers and be responsible for allocating Operatives and Sub-Contractors to repairs at the appointment time requested by the customer.
Your primary responsibility will be to plan and schedule future appointments to the available resources and liaise with the repair teams advising them when we are at capacity for appointments.
To succeed in this role it is essential you have a positive, professional and versatile attitude and are able to make rational and proactive decisions in a constantly changing and dynamic environment.
To perform desk side support to clients as requested.
To repair diagnose and replace PC's, Laptops, Printers, Servers and retail equipment and associated peripherals.
Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
Our client is looking for a Senior Service Coordinator who will be in charge of the logistical management of workers and subcontractors to meet repair appointments whilst delivering an exceptional customer service.
Working in a call centre environment, you will also manage a team of Service Coordinators ensuring they are planning future appointments and scheduling appointments for the day at the time requested by the Customer maintaining capacity for appointments.
To succeed in this role, it is essential you have a positive, professional and versatile attitude at all times and are able to remain level headed, demonstrating leadership for your team and making rational and proactive decisions in a constantly changing and dynamic environment.