Experience in a Service Desk environment supporting 700 employees in an ITIL setting.
General
Exceptional customer service skills, maintaining composure under pressure, and the ability to ask insightful questions to diagnose and prioritise user queries and issues are essential for success in this role.
As a vital member of our client's team, you will provide top-notch 1st line technical support to a user base of approximately 2300.
We are partnered with a government organisation looking for a Service Desk Engineer on a long term contract to join our government client in Central London
Are you an experienced Service Desk professional with active DV clearance looking for a new role?
We are looking for someone who has experience working on a support desk, taking calls from users and recording issues, dealing with low level queries such as password re-sets and then escalating matters to the relevant teams.
Working as part of team who act as the first point of contact for all issues, raising tickets and seeing through to close.
Technical skills covering O365, Windows 10/11 and Active Directory with any knowledge of networking, firewalls and security a real advantage.
London Fire Brigade, one of our largest public sector clients based in London are looking to recruit a 2nd line Service Desk Analyst to join their team on a 3-month contract (with possibilities of further extensions and opportunities for it to go permanent).
The role is full time, Monday to Friday, 37 hours per week.
Full time office based, there is no hybrid work arrangement available due to the nature of the role involving supporting office based front line staff at LFB.
Providing first single point of contact for all IT Incidents & Requests.
Taking ownership of Incidents and Requests, ensuring they are logged and tracked within ServiceNow.
General
Newly created position due to an internal promotion, you'll join a global asset management company, responsible for all aspects of trade floor and remote support.