Posted by Randstad Technologies • £31K/yr to £33K/yr
As a Service Desk Analyst, you will provide outstanding customer service by resolving incidents on the first call utilising 1st and 2nd line support knowledge and capability.
My Client has a fantastic opportunity at their Cheltenham office.
The post holder will form part of the Service Desk Team to provide Level 1-2 support to clients on all matters relating to IT provision.
Whilst the primary role will be to use remote access software to resolve client issues and fulfil service requests, there will also be an occasional requirement to cover the IT Service Desk.
To support and maintain a high level of customer service focused on the needs of staff and associated teams.
We operate in a high performance culture that prides itself on delivering excellent customer service inside and out.
We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential.
When you join Spicerhaart you become a valued part of the Spicerhaart family, which is the largest independent estate agent in the UK.
Their expertise spans Facilities Services, Information Technology and Communication Services, and Energy Management Services.
Our client is dedicated to providing top-tier Facilities Infrastructure Services that empower organisations to focus on their core business activities.
They pride themselves on being "best-in-class," delivering on their promises, and maintaining a reputation for excellence.
Do you want to be part of a team who provide leading edge secure solutions for customers in defence, blue light, science/medical and other industry research departments often within Universities?
If you are passionate about technology and innovation with a strong desire to understand how different technologies operate and want to test your abilities then I am keen to talk to you!
Do you want to be part of a very exciting and rewarding opportunity to design and develop technical solutions to support a number of key government agencies?