Are you an experienced IT Service Desk Analyst seeking a new challenge?
As an IT Service Desk Analyst, you will be a key member of their shared service IT team, responsible for supporting their different trading companies and a global community of over 10,000 users, including senior executives and VIPs.
Our Client is a market-leading organisation that is growing rapidly through business acquisition and is currently looking to hire a 1st/2nd Line IT Service Desk Analyst for their IT shared service centre.
Our client is looking for an experienced Service Desk Analyst to join their team based near Reading on a permanent basis.
You will be rewarded with a good salary, as well as a brilliant benefits package including annual leave, pension scheme, hybrid working (after probation), staff discounts, cycle to work scheme, training and development, funding for personal qualifications and many, many more perks!
To provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services.
The primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of our technology, application, and infrastructure solutions.
This involves promptly identifying and resolving outages or performance issues, providing first-line support to end-users, and ensuring minimal disruption to business operations.