Service Desk Analyst
£24-27,000 per annum
A global Real Estate firm are looking for a Service Desk Analyst to join their team!
You will be based onsite 3 days per week in Peterborough and join a busy team, providing 1st/2nd line support to their global user base.
Key responsibilities
- Configuring and troubleshooting support issues
- Answer requests from end users via both telephone calls and also deal with e-mails, in a courteous and timely manner
- Document all user identification information, including name, department, contact information, and nature of problem or issue
- Escalate problems (when required) to the appropriately experienced support analyst.
- Closing completed queries to avoid escalation
- Identify and learn appropriate software and hardware
- Work in accordance with ITIL processes and procedures
Technical skills required
- Active Directory administration
- Mimecast (or similar email archiving solutions)
- Office 365 support
- Supporting different mobile devices (Blackberry, iPhone/iPad, Android)
- ServiceNow knowledge (or similar ITSM knowledge)
- Installation/moves of hardware such as printers, digital senders, MFD's (multi-function devices), PC's and all peripheral items
The firm are known for their career progression and training opportunities.
Please apply if you are keen!