We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs.
This role will mainly be office-based - 4 to 5 days.
Key Responsibilities
Lead the 24/7 service desk team, managing incidents, requests, and problem resolution.
Due to continue growth we are looking for an established Service Desk Manager to join our Operations Leadership Team to drive a culture of world class service for our internal and external stakeholders.
Videalert and Vortex, Part of Marston Holdings Ltd., are the UK's leading supplier of intelligent traffic enforcement and management solutions that deliver the highest productivity at the lowest operational cost.
We are renown for the delivery of environmental sensors, networks and data solutions that support improved air quality and decarbonisation initiatives.
We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services.
Hours per week: Monday to Friday - 40 hours per week
Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland.
Our client who are part of a global organisation are seeking an experienced and dedicated new member of staff in the role of Service Desk Advisor.
The overall purpose of the role is to work as part of a team to provide high quality day to day support to enable the effective operation of their customer service desk.
Posted by Hays Specialist Recruitment Limited • £25K/yr to £26K/yr
Your new company
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