We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs.
This role will mainly be office-based - 4 to 5 days.
Key Responsibilities
Lead the 24/7 service desk team, managing incidents, requests, and problem resolution.
Posted by Woodcroft Search Executives Limited • £25K/yr to £35K/yr
General
As we continue to grow, we are seeking a dedicated and experienced Security Service Desk Advisor/Manager to lead our service desk team and ensure the highest standards of customer service and security operations.
About Us: We are a prominent security solutions provider, committed to delivering exceptional service and ensuring the safety and security of our clients.
You will be responsible for managing the service desk team and striving to provide a 1st class service to all users across the business, as well as continue to promote the IT service models and improve the current services being provided to all users.
An established global insurance brokers is currently looking for a Service Desk Manager to join their IT team within their London office permanently and support the Service Desk across all their global locations.
The successful candidate will be
An experienced Service Desk Manager, with prior experience managing a small team - Insurance or Finance Service industry experience is essential.
Posted by Hays Specialist Recruitment Limited • £35K/yr to £40K/yr
As our Service Desk Manager, you will be based in the office 5 days a week, responsible for:-
Prestigious opportunity for a Service Delivery/Service Desk Manager within a pioneering technology team in the Energy sector.
Dedicated to improving our service offering as we complete our company rebrand and leap into our next chapter, now is a great time to join our success story!
Posted by Red King Resourcing • £40K/yr to £45K/yr
The IT Service Desk Manager will be responsible for managing end-user computing management platforms and ensuring the effective delivery of IT support services.
My Public Sector / Government related Client is urgently recruiting for a highly skilled and experienced IT Service Desk Manager to lead their IT Helpdesk team.
The ideal candidate will have a strong background in endpoint and applications support, with expertise in Windows, MacOS, iOS, Android, and virtual desktop infrastructure.
Based in our Leeds office and reporting to the Director of Technology Services, the Service Desk Manager supervises and coordinates day-to-day activities and operations within the UK team of IT Support Analysts.
Working with the US Service Desk Manager to ensure a consistent approach to the handling of incidents and service requests received by IT Support, coaching the team to effectively answer and resolve incoming calls.
You will work closely with the Service Desk Manager (US) and the rest of the Technology department to ensure a seamless, global Technology support service for the firm.
Posted by Ernest Gordon Recruitment Limited • £45K/yr to £55K/yr
Are you an IT Service Desk Manager looking to directly contribute to the success of an award-winning technology support and Cyber services provider where you will be given the autonomy and responsibility to manage varied, portfolio of clients project lifecycle giving you a platform for complete creatively?
Hybrid - Essex - 4 days in the office with 1 remote (Some travel to client sites)
£45,000 - £55,000 4% pension contribution Company benefits