We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs.
This role will mainly be office-based - 4 to 5 days.
Key Responsibilities
Lead the 24/7 service desk team, managing incidents, requests, and problem resolution.
Posted by Woodcroft Search Executives Limited • £25K/yr to £35K/yr
General
As we continue to grow, we are seeking a dedicated and experienced Security Service Desk Advisor/Manager to lead our service desk team and ensure the highest standards of customer service and security operations.
About Us: We are a prominent security solutions provider, committed to delivering exceptional service and ensuring the safety and security of our clients.
You will be responsible for managing the service desk team and striving to provide a 1st class service to all users across the business, as well as continue to promote the IT service models and improve the current services being provided to all users.
An established global insurance brokers is currently looking for a Service Desk Manager to join their IT team within their London office permanently and support the Service Desk across all their global locations.
The successful candidate will be
An experienced Service Desk Manager, with prior experience managing a small team - Insurance or Finance Service industry experience is essential.
Based in our Leeds office and reporting to the Director of Technology Services, the Service Desk Manager supervises and coordinates day-to-day activities and operations within the UK team of IT Support Analysts.
Working with the US Service Desk Manager to ensure a consistent approach to the handling of incidents and service requests received by IT Support, coaching the team to effectively answer and resolve incoming calls.
You will work closely with the Service Desk Manager (US) and the rest of the Technology department to ensure a seamless, global Technology support service for the firm.
We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services.
Hours per week: Monday to Friday - 40 hours per week
Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland.
Posted by Sheridan Ward Recruitment Services • £25K/yr
We are delighted to be recruiting for a brilliant company based in Uxbridge, they are looking for a new Service Desk Administrator to join their growing and supportive company!
They are looking for someone who has previous customer service experience within an office, they would also like someone who has previous admin experience!
Were looking for a new Senior Service Desk Analyst to join our Technology team based in Loudwater, Buckinghamshire.
You will be managing their service requests and incidents and keeping our customers constantly updated with the latest updates on their requests.
In this role, being the face and voice of our Technology department you will be at the forefront of meeting all our colleagues technology needs and requirements.