Posted by Woodcroft Search Executives Limited • £25K/yr to £35K/yr
General
As we continue to grow, we are seeking a dedicated and experienced Security Service Desk Advisor/Manager to lead our service desk team and ensure the highest standards of customer service and security operations.
About Us: We are a prominent security solutions provider, committed to delivering exceptional service and ensuring the safety and security of our clients.
We have an exciting chance for you to join South Yorkshire Housing Association as our new IT Service Desk Manager role within the team.
The successful candidate will lead a team within the helpdesk function and will be instrumental in implementing our IT plan.
We've got a number of exiting projects coming up which you will be involved in, such as our next phase of our ITSM tool rollout, establishing change management, implementing key ITSM processes, along with reviewing our recent health check and looking at ways we can improve our service.
Posted by Hays Specialist Recruitment Limited • £50K/yr to £70K/yr
As specialists in systems integration, we focus on optimising our clients' business systems to work more efficiently.
Whether it's implementing ERP to align with unique business processes, enhancing systems with custom applications, or providing 24/7 support with specialised skills, tools, and utilities, we have the technical expertise to 'Make It Work'.
The company is a leading technology consultancy dedicated to delivering innovative and successful business transformations for our clients.
Their expertise spans Facilities Services, Information Technology and Communication Services, and Energy Management Services.
Our client is dedicated to providing top-tier Facilities Infrastructure Services that empower organisations to focus on their core business activities.
They pride themselves on being "best-in-class," delivering on their promises, and maintaining a reputation for excellence.
Manage and lead the Service Desk team, including hiring, training, and coordinating work schedules.
Setting and meeting internal service targets, including first-time fix rate, SLAs/OLAs, and customer satisfaction scores.
General
My client based in Southend Essex are seeking an experienced, hands-on, Service Desk Manager to play a pivotal role in leading and developing their Service Desk.
Based in our Leeds office and reporting to the Director of Technology Services, the Service Desk Manager supervises and coordinates day-to-day activities and operations within the UK team of IT Support Analysts.
Working with the US Service Desk Manager to ensure a consistent approach to the handling of incidents and service requests received by IT Support, coaching the team to effectively answer and resolve incoming calls.
You will work closely with the Service Desk Manager (US) and the rest of the Technology department to ensure a seamless, global Technology support service for the firm.
Posted by Ernest Gordon Recruitment Limited • £45K/yr to £55K/yr
Are you an IT Service Desk Manager looking to directly contribute to the success of an award-winning technology support and Cyber services provider where you will be given the autonomy and responsibility to manage varied, portfolio of clients project lifecycle giving you a platform for complete creatively?
Hybrid - Essex - 4 days in the office with 1 remote (Some travel to client sites)
£45,000 - £55,000 4% pension contribution Company benefits