We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs.
Key Responsibilities
Lead the 24/7 service desk team, managing incidents, requests, and problem resolution.
As a Service Desk Manager, you will be at the forefront of ensuring top-notch service delivery to clients, overseeing the day-to-day operations of the service desk.
We are currently looking for a confident, motivated Service Desk Manager to join a market leading Managed Service Provider based in Middlewich, Cheshire and spearhead their Support team.
This pivotal role requires not only technical knowledge but also exceptional leadership skills to motivate and guide the service desk team in providing unparalleled support to clients.
Our client is a Kent based Managed Service Provider who are looking for a Service Desk Manager to manage their existing team.
The role is to work with the directors of a busy, successful Kent based Managed Service Provider to put in place the systems and procedures necessary for the business to grow.
The successful candidates will already have experience of working in a similar role within the MSP space.