Posted by Xact Placements Limited • £55K/yr to £65K/yr
General
Lead and manage my client's IT Service Desk, overseeing cloud platforms, IT infrastructure, software, and print devices for internal and external clients.
Ensure top-tier service delivery, meeting performance benchmarks, and exceeding customer expectations.
Key Responsibilities
Oversee incidents and requests, acting as the escalation point for critical issues.
Their expertise spans Facilities Services, Information Technology and Communication Services, and Energy Management Services.
Our client is dedicated to providing top-tier Facilities Infrastructure Services that empower organisations to focus on their core business activities.
They pride themselves on being "best-in-class," delivering on their promises, and maintaining a reputation for excellence.
Our prestigious client is currently recruiting for a Customer Support Administrator to join their team.
The role is to provide exceptional customer service to customers of the business ensuring all matters are dealt with promptly and efficiently whilst ensuring the whole process is professionally managed from the beginning to the end.
As the Customer Support Administrator, you will be responsible for
Providing customer service logging and tracking faults on Salesforce.
An excellent opportunity has arisen to work for our established client in Theale as an Service Co-ordinator Working hours are Monday - Friday, 8.30am - 5.00pm.
Ideally, you have worked in the Audio/Visual sector
As the Operations Administrator, you will be responsible for
Consider labour required and if applicable, negotiate pricing for the work.