An exciting opportunity has become available for a Customer Service Administrator to join a successful well established, family owned, gift and home accessories company.
General
Working as part of the Customer Services Team, your main duties will include supporting and resolving customer's queries via telephone, email, webchat, and any other relevant channels, taking ownership for delivering a world class level of customer service, you will accurately enter data, process transactions, reporting, you will deal with internal and external queries, complaints, booking in of goods and collections, processing of customer information and any other duties required.
The role will support the Sales administration within the Customer Services Department to provide an unrivalled high-quality service to their customers both professionally and within agreed or reasonable timescales.
The successful candidate will be responsible for managing a team of service desk analysts, ensuring customer satisfaction and maintaining efficient IT operations.
An exciting opportunity has arisen for a Service Desk Manager in a hybrid role, offering the flexibility of working from home and on-site.
This role is perfect for someone who thrives in a fast-paced environment and is passionate about leading high-performance teams.
The ServiceNow Administrator position presents an exciting opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain.
Our client is seeking a highly motivated and skilled ServiceNow Administrator to join their dynamic IT team in Manchester.
The primary focus of this role is to ensure optimal performance of the ServiceNow platform, crucial for the smooth operation of the business.
Customer Services Administrator / Responsive Works Administrator
As a responsive works administrator, you have a pivotal role within the company interacting with their customers, clients, and site-based operatives whilst co-ordinating workflows in order to ensure the smooth running of the responsive service.
Our client has an exciting role available for a candidate who enjoys working as part of a team delivering first-class customer service.