As a Lead Service Designer your role is essential to leading and creating a strategy around Service Design best practices.You'll be ready to introduce the concept of service design from stakeholder analysis to initial research, right through to design concepts.
We're looking for a Lead Service Designer to join our growing User Experience (UX) team at Boots.
You'll work closely to influence senior stakeholders from around the business as well as UX, Product, IT, Operations and Support to ensure successful communication of insights and final solutions.If possible, please provide a portfolio or sample of work with your application where you have lead teams or larger strategic projects that involve multiple stakeholders and leadership.About the roleLead the conversation on improving services with cross-functional teams including Marketing, Store Operations, Pharmacy and Digital colleagues to help save costs and improve the experience for frontstage/backstage colleagues and our customers.
Service Designer with experience of redesigning new services, journeys, and supporting workflows and processes is urgently needed to support our higher education client on the implementation of a new Enterprise Service Management platform.
The Service Designer will be tasked with redesigning service management services across IT, Finance, HR, Procurement, Research, Procurement and others.
The scope will include service catalogue, CMDB, incident, problem, change, knowledge management, service desk and major incident.
The Service Design and Transition Manager is responsible for the design and transition of new or changed managed services via the defined CX and Managed Service - Service Design and Transition framework.
They will manage all aspects of managed service design and facilitate the implementation of that within Customer Operations and for our customers.
A leading organisation in the Net Zero space is seeking an Inclusive Service Designer to help them deliver some major projects supporting low income and vulnerable consumers.
What You'll Be Doing
By supporting innovators to deliver the future of energy in the UK, this team is accelerating our progress towards a greener future, and you could be a part of it.
We're looking for someone who has worked as a Service Design & Transition Manager within a large global and complex organisation with experience of working with outsourced suppliers and designing support models across Digital, Cloud, Infrastructure, EUC and ideally SAP.
We're on the lookout for an experienced Service Design and Transition Manager to play a lead role in planning and organising people, infrastructure, communication and material components of a service to improve its quality and the interaction between the Technology function and business customers.
Service Design and Transition Manager 3 - 6 month contract (may extend further) - Remote with monthly meeting in London - £540 (inside IR35)
We are looking for a skilled API Designer to join our team and play a key role in designing and developing robust and scalable APIs for our software products.
Senior API Designer/Architect sought by global payments organisation based in the city of London.
Hours: Full-time, 37 hours per week, however part-time, compressed hours will also be considered.
Salary: £39,390 - £47,121 (National Framework) or £44,792 - £52,523 (London Framework - if you are London office-based or home-based and live within the boundary of the M25) - There is also an additional homeworking allowance of £553 per annum for those working from home.
Co-ordinating an end to end Service Assurance (Service Design and Transition) processes.
You will be responsible for work ensuring that new and changed IT Services have a complete Service Design Package, and that it meets the agreed Service Transition and Operational Readiness measures, which includes creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer.
Prestigious opportunity for a Service Transition & Design Analyst to join our pioneering digital transformation.