The Service Delivery Engineer's primary responsibility is to provide a high level of customer service and support to external customers in an expanding service covering Audio/Visual Technology.
The role will provide remote support by creating customer incident tickets, identifying problems, troubleshooting issues and adhering to internal and external SLAs.
They will also prepare room equipment for installation, support onsite engineers with testing, and maintain room and equipment records.
Amour Recruitment are seeking an experienced and dynamic Service Delivery Manager to oversee the Order Fulfilment, Service Delivery, and Technology Innovation functions for our client based in Waterlooville.
This role requires exceptional leadership, project management, and client relationship skills to ensure the seamless delivery of IT services, drive continuous improvements, and exceed customer expectations.
The successful candidate will lead a high-performing team, manage client onboarding, and maintain compliance with ISO/IEC 20000-1:2018 standards.
Our collective power is also helping us to change the insurance narrative - doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities.
Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer.
With a no limits approach, we can rise to any challenge.
Posted by Hays Specialist Recruitment Limited • £15/hr to £18/hr
Your new company
Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production.
Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles, and provider of premium services.
Experience in negotiating supplier contracts to gain cost reduction.
Experience in a fast-paced purchasing role and able to work in a busy environment.
General
An established business who offers the best technology to allow elderly people to live at home are recruiting for a Buyer to join their welcoming team.