Are you detail-oriented with a passion for providing exceptional customer service? We're looking for a dedicated Customer Service Representative to join the team! In this role, you'll be a vital part of the Customer Service Team, ensuring that customer orders are accurately entered, processed, and delivered on time, while handling customer inquiries efficiently from start to finish.
What You'll Do:
- Accurately enter customer orders and review contracts to ensure all key elements are correct.
- Create precise, professional quotations, including any additional charges.
- Handle telephone orders and inquiries with efficiency and professionalism.
- Collaborate with internal and external suppliers to ensure product availability.
- Provide customers with technical information
- Coordinate with warehouse, production staff, and transport carriers to meet customer delivery expectations.
- Maintain records of customer orders, dispatch notes, and proof of deliveries.
What We're Looking For:
- Excellent keyboard and PC skills.
- Strong telephone communication skills with a professional and approachable manner.
- Ability to work under pressure and manage changing priorities.
- Previous experience in Customer Service or a similar environment is essential
- Someone reasonably local with transport due to rural location
Challenges and Expectations:
- Prioritise tasks to meet customer order and delivery deadlines.
- Communicate effectively across different cultures and time zones.
- Ensure customer satisfaction by meeting company service level agreements .
- Adhere to company quality standards and procedures.
Why Join Us?
- Play a key role in a dynamic team.
- Make a real impact on customer satisfaction.
- Work in a fast-paced, collaborative environment.
- Great benefits
If you're passionate about delivering top-notch service and have the skills to thrive in a busy customer service environment, we'd love to hear from you!