A leading financial services organisation is currently searching for an Implementation Consultants with experience in XML, MT, ISO, and API's on a 6-12 month contract basis.
This will be an umbrella day rate contract role, with their working policy being 2 / 3 days out of their city of London offices.
Responsibilities for the role are
Our client is a leading financial service firm, dedicated to transforming the financial industry through cutting-edge technology.
We are seeking a seasoned Programme Lead to deliver on a critical initiative aimed at optimising customer journeys within the commercial and tax customer divisions.
This high-impact project, reporting directly to key executives including the CEO, requires a deep review and redesign of customer journeys with a specific focus on integrating credit risk management.
The newly implemented onboarding system has shown suboptimal results, with manual processes contributing to a decline in NPS (Net Promoter Score) and concerns about misalignment with business objectives.
A strong understanding of Service Management and experience with operational service delivery is required.
Our client, a critical public sector organisation, are looking to bring on a Service Manager to act as relief to the Head of Service Delivery.
They are looking to have the Head of Service Delivery focus more on the strategic side of the project; to do this, they envision the new Service Manager to have meetings delegated to them and to be more focused on the operational side.
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These vital services support our new strategic ambition of tackling poverty and reducing inequalities in older people through the successful delivery of information, advice and accessibility of benefits older people are entitled to.
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