Benefits Service Delivery Analyst
6 - 12-month Contract - potential for extension or permanency
£450 - £530 per day - Umbrella (DOE)
Hybrid work model: 3 days in-office, 2 days remote.
ASAP start
Tasks and responsibilities
- Support benefits delivery for employees in France, including enrolment, reconciliation of vendor invoices and lists, and handling cancellations.
- Serve as the first point of escalation for individual issues and queries, working with vendors and other HR teams, such as HR Generalists, Payroll, and Service Delivery.
- Governance: Update and maintain Benefits Standard Operating Procedures (enrolment, claims, controls, etc.), and assist in governance processes.
- Communications: Draft and prepare employee communications regarding benefits delivery.
- Support France Benefits projects by collaborating closely with the Senior Benefits Consultant to design service delivery aspects of new or updated benefit plans and propose process improvements.
Key Skills
- Experience in a similar role, supporting benefits within the financial services sector.
- Worked closely with vendors to manage reconciliation, invoices, cancellations, and other benefits-related tasks.
- Supported benefits delivery to employees in France.
- Curious, eager to learn, and adaptable to new challenges.
- Hands-on and solution-focused, with a proactive approach to problem-solving.
- Passionate about delivering top-tier benefits to employees, contributing to a positive work environment.
- Proficient in Excel.
- Strong communication skills, able to work effectively in teams.