You will be responsible for managing client orders end to end and use the tools within the business to deliver a fantastic customer experience every time and both simple and complex solutions.
You will be working within a knowledgeable team environment, who support each other to achieve the quality they are so well known for.
General
If you have at least 2 years' experience in building phone systems on portals and delivering broadbands and are looking to join a company with a second to none reputation where you can work within a supportive and friendly team, this could be the perfect role for you.
Service Delivery Lead needed for this professional not for profit organisation.
Responsibilities are broad and include overseeing day-to-day budget administration, planning the delivery of services in line with the organisation's goals and customer expectations, developing service strategies, defining service levels, monitoring performance of service delivery and identifying and implementing service improvements.
Collaborating with teams across the business the role will involve operationally delivering a first-class IT service to the organisation.
Ensure the customers in-life experience is what they signed up for; with services delivering the desired outcomes and performing to contracted SLAs.
General
This client is a UK provider of telecommunications.
This role is a crucial interface between Account Management and In-Life Service, wearing a technical hat to help our customers grow by driving value from their service, tracking customer health and looking for opportunities to highlight the impact they do for the business.
Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.
To continue delivering exceptional service, they are seeking a dedicated and experienced Service Delivery Director to oversee their team of engineers across the UK.
My client is a renowned leader in providing high-quality technical support and services across the UK.
Specializing in EPOS systems, they have built a reputation for excellence and innovation.
Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (50% headcount grown in the past two years).
The business comprises circa 100 employees across 3 sites, delivering IT and Consulting services to businesses across London and the South.
Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector.
The role is to ensure the service delivery and service support processes deliver a 24/7, 365 availability of a customer booking service in an effective and cost-efficient manner.
Our established client is looking to recruit a Service Delivery Manager for an initial 6-month period and upon successful completion a permanent role would be available.
Duties
Assist Line Manager in achieving maximum customer satisfaction in accordance with organisation plans and targets.
The role requires an approach to maximising the value to our customers whilst delivering as cost effectively as possible.
Hays are looking for a Head of Service Delivery where you will be responsible for the delivery of all Managed Services agreements with customers.
To deliver this with high levels of customer satisfaction in a cost-effective manner requires a drive for excellent customer service, strong leadership skills, commercial awareness, and experience in aligning with the whole business' objectives.