You will be responsible for managing client orders end to end and use the tools within the business to deliver a fantastic customer experience every time and both simple and complex solutions.
You will be working within a knowledgeable team environment, who support each other to achieve the quality they are so well known for.
General
If you have at least 2 years' experience in building phone systems on portals and delivering broadbands and are looking to join a company with a second to none reputation where you can work within a supportive and friendly team, this could be the perfect role for you.
Reporting to the Operations Director, the Head of Managed & Professional Services will be responsible and accountable for the successful delivery of all contracted services, and for fulfillment of all Professional Services engagements, ensuring that customer satisfaction and quality remain paramount.
About the role
The role must work closely with other department heads and sales colleagues to ensure that there is a holistic approach to the end to end services that our customers receive, whilst also continually driving service and quality improvements.
Join our distinguished client's team as a IT Service Delivery Manager.
Positioned at the forefront of the IT services and solutions industry, and headquartered in Nottingham, our client excels in the Education sector, prioritizing customer needs above all.
Renowned for their innovative strategies and strategic partnerships with leading vendors, they are dedicated to providing first-rate IT solutions.
The role of Service Delivery Manager (SDM) will encompass a wide range of tasks including but not limited to, providing a high level of service that meets all customer requirements and individual contractual obligations within budget constraints.
Overview of the role
The SDM will be responsible for leading a new client relationship while also building and maintaining internal stakeholder relationships.
South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles.
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