As part of a technical refresh programme my public sector client are rolling out a state-of-the-art audio visual system across the whole organisation and require an experience delivery ,manager to come on board to pull together vendors and their own technical team to delivery this project over the course of the next year
Responsibilities
Manage the successful delivery of one more complex technical IT implementations on time, to budget and quality, through appropriate adherence to technical and architectural standards, reporting to the Head of Digital Strategy & Transformation and ultimately bringing the implementation(s) to successful completion.
Prior to the commencement of a technical implementation, lead the business in exploring options, fully costing these, identifying the optimum technically feasible solution, and defining realistic and measurable benefits (including establishing suitable benefit owners and putting in place appropriate benefit realisation plans), to support informed decision making.
Our Service Delivery Manager will be responsible for overseeing the delivery of services to our clients, ensuring high levels of customer satisfaction.
About the role
Your key tasks and responsibilities will include
Leading the team to deliver an outstanding service, ensuring client expectations are always met or exceeded.
You will be responsible for managing client orders end to end and use the tools within the business to deliver a fantastic customer experience every time and both simple and complex solutions.
You will be working within a knowledgeable team environment, who support each other to achieve the quality they are so well known for.
General
If you have at least 2 years' experience in building phone systems on portals and delivering broadbands and are looking to join a company with a second to none reputation where you can work within a supportive and friendly team, this could be the perfect role for you.
Reporting to the Operations Director, the Head of Managed & Professional Services will be responsible and accountable for the successful delivery of all contracted services, and for fulfillment of all Professional Services engagements, ensuring that customer satisfaction and quality remain paramount.
About the role
The role must work closely with other department heads and sales colleagues to ensure that there is a holistic approach to the end to end services that our customers receive, whilst also continually driving service and quality improvements.
Join our distinguished client's team as a IT Service Delivery Manager.
Positioned at the forefront of the IT services and solutions industry, and headquartered in Nottingham, our client excels in the Education sector, prioritizing customer needs above all.
Renowned for their innovative strategies and strategic partnerships with leading vendors, they are dedicated to providing first-rate IT solutions.
To drive the performance of the Service Delivery Handlers, whilst ensuring staff engagement and delivering solutions to problems.
To work as part of the PIB management team to lead a team of remote Service Delivery Handlers providing support and assistance to the Account Handlers with their day-to-day client service and account broking.
To drive the performance of the Service Delivery Handlers, whilst ensuring staff engagement and delivering solutions to problems.
To work as part of the PIB management team to lead a team of remote Service Delivery Handlers providing support and assistance to the Account Handlers with their day-to-day client service and account broking.
Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.