_______________________
_____________________
___________________
_________________________
_______________________
______________________
______________________
_______________________
___________________
________________________
Market leader in the Automation industry Progressive company & Position To 65k Fantastic benefits package Position: Service Manager Responsible To: Managing Director Introduction: Our client is a multi million turnover company and a market leader in the supply and service of high security gates, barriers and access control systems. Due to year-on-year growth they are seeking a Service Manager to take overall responsibility of the After Sales Department. You must possess an ability to problem solve, work on your own initiative whilst demonstrating excellent communication skills both written and verbal. This is both a challenging and exciting opportunity to work at a company that invests in R&D and its staff. Overall purpose of the position Manage all day-to-day aspects of the service function of the business, from initial client call for assistance through to invoicing if appropriate. Main Duties Finance: Ensure financial budgets are achieved. Review Invoicing, contracts and P&L monthly Software: Understand how field service software and sage work/integrate Raise Jobs, Issue contracts and quotes, answer phone and speak with customers Build and develop strong professional relationships with all existing and new clients, with a view to encouraging additional profitable spend with Eagle. Assist in the development and when agreed, implement a cohesive strategy to expand the service department, without negatively compromising quality or level of service. Ensure each intervention is managed both to time and budget through proactive involvement, cost control and effective communication. Performance manage all those employees directly under your control, using mentoring, discipline or training to ensure they perform efficiently and professionally. Report in an effective manner at any review meetings. Recommend resources and training, to ensure that the organisation can meet future demands from its customers. Proactive continual and effective communication with customers in the most appropriate manner. Carry out technical visits to problem sites and offer any required retraining to persons involved as required ISO9001 audits HR contracts Monthly review meetings in line with ISO9001 For a full job description please enquire further.
Job Description Great opportunity for a Delivery Service Co-Ordinator to join the team at our Harlow depot. Working on our day shift pattern, you will work an 9.5 hour shift between the hours of 09:00-20:30, 5 out of 6 days across Monday to Saturday. The main focus of the role is to provide support to the drivers once they have completed their drops. You'll be liaising with the wider team & other departments to ensure corrective action is taken on delivery issues. As part of your duties, you will fully de-brief drivers regarding delivery performance. You'll be filing and preparing paperwork and answering incoming and outgoing phone calls, responding appropriately in a professional manner. And you'll need to be computer literate to input data, to process and control the production of invoices and credit notes using SAP and Excel. You'll receive full training on our own software that we hold on site. To join us in this role you will ideally hold some experience working as an administrator. Knowledge or experience of fleet or transport would be advantageous but is not essential as training will be provided. This is busy role which requires you to work to defined timelines so you should be able to prioritise effectively to manage your daily workload. You will have great communication skills, be tenacious and resilient and above all have a desire to deliver results. This role is extremely varied and vital to the entire warehouse and transport operation. You will be part of a team of 7 administrators supporting with administration tasks across our busy operation, so teamwork is essential in liaising effectively with colleagues on other shifts.
Requirements: International or National CPC Experience in Transport project management and implementation. knowledge of FMCG distribution. Previous management of large distribution teams within a transport environment. Good working knowledge of distribution operations and associated legislation. Financial understanding and acumen. Strong knowledge of Health and Safety laws and requirements. Join our team and be part of a company that values its people, customers, and financial success. Apply today, and let's protect the pound together! About the opportunity... We're seeking a talented Transport Manager to join our dynamic team in Harlow. You will report to our Distribution Centre Controller and lead two Shift Managers and a Compliance Manager. You will be financially savvy and naturally look for ways to improve service to store and achieve your KPIs and Budget. You will also create a strong Health and Safety culture and a safe place to work for all colleagues within Transport. If you are passionate about leading a team and making a positive impact? If so, join our company, where we value "care for our colleagues," "love our customers," and "protect the pound. We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. Why choose us? An annual bonus acknowledging your contributions to our success. Benefit from a car allowance that supports your daily commute and adds convenience to your work-life balance. Professional development, including the opportunity to pursue up to Level 4 qualification (Logistics & Warehousing or Transport) through our apprenticeship programme. A comprehensive induction plan and the opportunity to complete in-house development programmes set you up for success. Holiday allowance is increasing by one day per year (up to 33 days) with the option to purchase additional days after two years' service, plus an extra day off for your birthday. In-store discount of 10% and exclusive discounts through our colleague benefits online portal. All year-round initiatives to recognise and reward our colleagues. Enhanced family-friendly benefits and life assurance. Access to Employee Assistance to support your well-being. Responsibilities: Managing and controlling the transport budget for both ambient and chilled transport operations to achieve the budgeted cost per case. Managing the schedule of maintenance, repair, taxation, MOTs, and regulatory approval for the internal fleet. Ensuring all defect reporting and rectification processes are robust and followed correctly. Negotiating opportunities for the backhaul initiative, thereby reducing overall costs. Leading the Transport Shift Managers, Transport Team Managers and Transport Coordinators proactively, ensuring effective planning of all activities. Attending all Distribution Centre meetings, including senior team meetings, the Distribution Centre USDAW Forum, financial and seasonal planning and H&S meetings. About us.. Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 900 stores and nearly 18,500 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings. At Poundland & Dealz, we don't just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve. It is our behaviours and the hard work, commitment and passion of our wonderful colleagues that make it all possible. We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do, and they keep us on track. They are Love our customers, Care for our colleagues and Protect the Pounds & Euros... By living our behaviours every day, we've created a land which is fun, friendly and full of surprises a place where our people can truly be the best version of themselves!
Reporting to: Facilities Lead Job Description: To assist and work under the guidance of the Studio Management Team experiencing the day to day running of the Studios. The Facilities Assistant must be polite, friendly, and helpful to studio clients always. Duties Include: Assisting the Facilities Coordinator with minor repair works building fabric, such as door handles, lights, etc. Assisting the Facilities Coordinator with compliance testing across both sites and maintaining records on our shared drives. Assisting with general systems of work such as, permission to works procedures, key management, contractor service records. Liaising with contractors and vendors on site in relation to security access, site inductions, covid testing and NDA's all whilst minimising disruption to the production. Assisting with snow clearing/gritting of site, using on-site equipment. Assist studio management team with daily tasks linked to site and production. Assisting the Stage Manager with their day-to-day duties and administrative tasks. Travelling offsite to collect supplies. Familiarise with all emergency/fire procedures that production and the client have put in place. Help to maintain a safe working environment by understanding all site-specific safety rules and guidelines; and report any hazards to Stage Manager/Facilities Coordinator. Learn and maintain 'Studio on-set' etiquette, understanding interactions with all departments and production crew. Learn and maintain good customer service level when dealing with any queries/requests from production crew and ensure any message and important information are forwarded to Stage Manager/Facilities Coordinator. Assist Stage Manager/Site Rep/Facilities Coordinator with client recces and onsite meetings. Assist Stage Manager/Site Rep with ordering and delivering refreshments, when hosting client recces/meetings. Shadow senior members of the team and join in with client recces/maintaining high level of customer service. Update MBS Management Studio weekly calendar and Studio Schedule. Perform admin duties as required including but not limited to photocopying, printing, and laminating. Perform other duties as requested by the Stage Manager, Site Rep, Facilities Coordinator, or other Company Management. Person Specification: Must hold a valid UK driving license and able to commute. Must be IT literate and be able to use basic Microsoft operating systems. Some experience in a building facilities environment, working with contractors and suppliers. Desired but not essential - Skills/training/qualifications in basic building maintenance (painting, electrical, plastering etc). Be willing to help onsite clients and be friendly and polite always. Must be able to confidently communicate with all Studio visitors providing and receiving information, instruction, and advice. Must be able to work under pressure to changing deadlines. Be willing to help in all departments of The Studios and have the enthusiasm to learn. Be self-motivating and organised. Additional Considerations: Working hours - 40 hours per week from 07:00 to 20:00 Monday to Saturday inclusive. Additional weekend and evening working is sometimes required. All overtime requests must be requested by the Production team or Apple Studios to MBS in advance. Flexibility to travel between Hoddesdon and the offsite Workshops (Enfield) on a regular basis.