- Market leader in the Automation industry
- Progressive company & Position
- To 65k + Fantastic benefits package
Position:
Service Manager
Responsible To:
Managing Director
Introduction:
Our client is a multi million turnover company and a market leader in the supply and service of high security gates, barriers and access control systems. Due to year-on-year growth they are seeking a Service Manager to take overall responsibility of the After Sales Department. You must possess an ability to problem solve, work on your own initiative whilst demonstrating excellent communication skills both written and verbal. This is both a challenging and exciting opportunity to work at a company that invests in R&D and its staff.
Overall purpose of the position
Manage all day-to-day aspects of the service function of the business, from initial client call for assistance through to invoicing if appropriate.
Main Duties
- Finance: Ensure financial budgets are achieved. Review Invoicing, contracts and P&L monthly
- Software: Understand how field service software and sage work/integrate
- Raise Jobs, Issue contracts and quotes, answer phone and speak with customers
- Build and develop strong professional relationships with all existing and new clients, with a view to encouraging additional profitable spend with Eagle.
- Assist in the development and when agreed, implement a cohesive strategy to expand the service department, without negatively compromising quality or level of service.
- Ensure each intervention is managed both to time and budget through proactive involvement, cost control and effective communication.
- Performance manage all those employees directly under your control, using mentoring, discipline or training to ensure they perform efficiently and professionally.
- Report in an effective manner at any review meetings.
- Recommend resources and training, to ensure that the organisation can meet future demands from its customers.
- Proactive continual and effective communication with customers in the most appropriate manner.
- Carry out technical visits to problem sites and offer any required retraining to persons involved as required
- ISO9001 audits
- HR contracts
- Monthly review meetings in line with ISO9001
For a full job description please enquire further.