Having designed and specified a new target customer experience/journey, my client requires an experienced Programme Manager / Delivery Manager to lead and manage all technology aspects of the technical solution delivery, from finalised requirements through to a fully developed, integrated and tested solution that is ready for production go-live.
A highly experienced, software-focused Programme Manager / Delivery Manager is required for an immediate start, for a major 12-month fixed term contract.
What will I be doing
Working across both my client's London and Oxfordshire offices (3 days a week on site), the Programme Manager / Delivery Manager will direct and manage resources across several workstreams, comprising both internal and external/outsourced teams.
Project Managers within the CDW Project Management team are responsible for delivering a quality and professional project delivery service to internal and external clients in order to support the winning of new business and the delivery of work packages / small projects.
Responsible for ensuring that assigned projects or activities are executed and completed adhering agreed time, quality, scope and costs parameters and that an appropriate level of governance is applied to maintain and manage risks, changes and issues.
KEY RESPONSIBILITIES
Planning the project and actively managing its progress, resolving issues and initiating appropriate corrective action (seeking advice or guidance as appropriate).
Amazon Customer Service (CS) is seeking an experienced Senior Program Manager to join the Consumer Customer Service Support (C2S2) Program Delivery team.
The successful candidate will collaborate with global, cross-functional business teams and CS operations to ensure readiness and deliver projects that impact the customer and CS associate experiences.
This role requires keen stakeholder management, negotiation, and prioritization skills.
As our clients Customer Services Manager, your role is responsible for the development and delivery of a Customer Service Strategy that puts the customer at the heart of their payroll solution business.
Representing Customer Service across the business, to drive customer centricity, innovation and continuous improvement.
Please note we are looking for a candidate that has worked in the PAYE Umbrella sector.
We are currently recruiting for one of the UK's Leading FMCG companies who are looking for a Service Delivery Team Leader.
It's an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for users by making their services/products easily accessible online, anywhere, anytime and on any device!