As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based within our offices in Trafford Park, Manchester with travel to our Blackpool offices essential on a weekly basis.
Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians.
We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs.
Key Responsibilities
Ensure service levels and response times are met.
Lead the 24/7 service desk team, managing incidents, requests, and problem resolution.
With an ever-increasing pace and evolving customer needs, the business needs to ensure that its product and change portfolio is delivered effectively and efficiently.
An exciting opportunity has become available for a Programme Manager / Portfolio Business Partner to work with an innovative energy technology company in Manchester has become available.
The business is on a significant growth trajectory and the Portfolio Business Partner will play a critical role in enabling the company to achieve its strategic ambitions.
We want YOU to come and to help us to manage our exciting upcoming projects.
You might have thought that as "Technology Partner of the Year 2023" our software team would now be cruising along enjoying all the glory and mentally living on a deserted beach somewhere... but you'd be wrong.
Yes, we are all incredibly proud of our achievements, BUT we're insanely ambitious, full of new ideas, and we're ONLY JUST getting started.
Are you a ServiceNow Project Manager who is looking to join a start-up, specialising in enterprise-scale ITSM implementations and digital transformations.
They have already written deals with a wide range of clients across both the private and public sector and are currently seeking a dynamic and experienced ServiceNow Project Manager to join their team and drive our ServiceNow projects to success.
Purpose of the RoleThe role consists of two distinct components
Governance: to support the Service Partner Director and direct reports in governance and administration of all parts of the Service Partner function.
Purpose of the Role
General
Best practice and change management: to be a centre of excellence and single point of contact for communication and change management within the function, including best practice sharing, such that Service Partner teams are set up for to deliver new ways of working, particularly where new tools, systems and data are being adopted.