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Service Administrator My client is a leading charity organisation, specialising in providing over 800 specialist services across the UK. Based in Randalstown, Co Antrim, they are currently seeking a Service Administrator to join their team. This is a Full-Time, Temporary Position initially for 12 weeks. Working Hours: 36.25 hours per week. With an hourly rate of £13.33 - £14.41 per hour. Can adhere to completing an Enhanced Access NI. Job Role: You will be responsible for ensuring the administrative support to a service or group of services, is provided in an efficient and effective manner. Essential Criteria: Demonstrable substantial office/administration experience. Experience of premises/facilities management. Demonstrable experience of dealing with members of the public and other agencies. IT proficient with the use of IT packages to include Word Processing, Spreadsheets, Databases and Windows Applications. Well-developed numeracy and literacy skills at a level which will enable the post holder to perform moderately difficult calculations and produce reports. Excellent communication skills both written and verbal with the ability to communicate with stakeholders at all levels. Excellent planning and organisational skills with a high level of attention to detail. Ability to delegate work effectively if applicable. Can adhere to completing an Enhanced Access NI. Main Duties and Responsibilities: Provide and/or supervise the provision of an effective, service user friendly reception service. Provide and/or supervise the provision of efficient office systems In agreement with the appropriate manager, ensure the service is equipped with the necessary furniture, equipment, and supplies. Liaise with staff from Property and Facilities Management or external landlords as appropriate to ensure premises and vehicles used by the service are fit for purpose and well maintained. Ensure that systems are in place and working effectively to maintain appropriate standards of cleanliness and food hygiene within the premises used by the service. Undertake tasks delegated from the appropriate manager to ensure the premises and vehicles used by the service are secure and that systems to maintain security and safety are operating effectively. As delegated by the appropriate manager, undertake, or supervise health and safety and fire safety responsibilities. Ensure income is recorded and receipted by undertaking the tasks directly or supervising others to do so. Manage the account to support effective and timely service delivery. Maintain the required documentation regarding invoicing and commitments. Ensure staff and volunteer expenses are paid in a timely manner. As delegated by the appropriate manager, undertake journal transfers. Undertake required checking processes including payroll reconciliation in a timely manner at the agreed frequency. Ensure that systems to make required regular payments to carers and/or service users are in place and implemented efficiently in line with the policies and local procedures. Undertake or supervise the administration of maintaining service user records. Ensure the service's key documentation and information systems are set up and maintained. Carry out directly and/or supervise the provision of all secretarial/administrative duties as required to support the delivery of the service.
Reed Crawley is exclusively partnered with a key client based in Horsham seeking a Service Administrator to join a busy team and provide essential support to their service department. The successful candidate will be responsible for managing service records, coordinating with technicians, and ensuring high levels of customer satisfaction. Day-to-day of the role: Schedule and coordinate service appointments for clients. Maintain and update service records and databases with accuracy. Communicate effectively with service technicians to track the progress of work and relay any customer concerns. Handle customer inquiries and provide timely updates on the status of services. Process work orders, invoices, and other administrative documents. Assist with the preparation of quotes and estimates for services. Ensure compliance with company policies and industry regulations. Collaborate with other departments to improve efficiency and customer service. Manage inventory of supplies and place orders as needed. Required Skills & Qualifications: Proven experience in an administrative role, preferably within a service-oriented environment. Strong organisational and time management skills. Excellent communication and customer service skills. Proficiency in MS Office and experience with database management. Ability to multitask and prioritise work in a fast-paced setting. Attention to detail and problem-solving skills. A team player with a positive attitude and the ability to work independently. To apply for the Service Administrator role, please submit your CV