Service Administrator
My client is a leading charity organisation, specialising in providing over 800 specialist services across the UK. Based in Randalstown, Co Antrim, they are currently seeking a Service Administrator to join their team.
This is a Full-Time, Temporary Position initially for 12 weeks.
Working Hours: 36.25 hours per week.
With an hourly rate of £13.33 - £14.41 per hour.
Can adhere to completing an Enhanced Access NI.
Job Role:
You will be responsible for ensuring the administrative support to a service or group of services, is provided in an efficient and effective manner.
Essential Criteria:
- Demonstrable substantial office/administration experience.
- Experience of premises/facilities management.
- Demonstrable experience of dealing with members of the public and other agencies.
- IT proficient with the use of IT packages to include Word Processing, Spreadsheets, Databases and Windows Applications.
- Well-developed numeracy and literacy skills at a level which will enable the post holder to perform moderately difficult calculations and produce reports.
- Excellent communication skills both written and verbal – with the ability to communicate with stakeholders at all levels.
- Excellent planning and organisational skills with a high level of attention to detail.
- Ability to delegate work effectively if applicable.
- Can adhere to completing an Enhanced Access NI.
Main Duties and Responsibilities:
- Provide and/or supervise the provision of an effective, service user friendly reception service.
- Provide and/or supervise the provision of efficient office systems
- In agreement with the appropriate manager, ensure the service is equipped with the necessary furniture, equipment, and supplies.
- Liaise with staff from Property and Facilities Management or external landlords as appropriate to ensure premises and vehicles used by the service are fit for purpose and well maintained.
- Ensure that systems are in place and working effectively to maintain appropriate standards of cleanliness and food hygiene within the premises used by the service.
- Undertake tasks delegated from the appropriate manager to ensure the premises and vehicles used by the service are secure and that systems to maintain security and safety are operating effectively.
- As delegated by the appropriate manager, undertake, or supervise health and safety and fire safety responsibilities.
- Ensure income is recorded and receipted by undertaking the tasks directly or supervising others to do so.
- Manage the account to support effective and timely service delivery.
- Maintain the required documentation regarding invoicing and commitments.
- Ensure staff and volunteer expenses are paid in a timely manner.
- As delegated by the appropriate manager, undertake journal transfers.
- Undertake required checking processes including payroll reconciliation in a timely manner at the agreed frequency.
- Ensure that systems to make required regular payments to carers and/or service users are in place and implemented efficiently in line with the policies and local procedures.
- Undertake or supervise the administration of maintaining service user records.
- Ensure the service's key documentation and information systems are set up and maintained.
- Carry out directly and/or supervise the provision of all secretarial/administrative duties as required to support the delivery of the service.