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Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Role: Network Engineer Duration: 3 months Rate: £600- per day (Inside IR35, via Umbrella) Location: Solihull (Hybrid 2 days in office) My client is a British multinational company employing over 30,000 people across a range of services. They are looking for a Network Engineer with excellent communication skills to develop long-term roadmaps for the organisation. The role Networks Standard Service - Technical Lead is responsible for the overall architecture, high level design and engineering configuration of the Networks Standard Service, working with suppliers and operational teams to continually review the technology currency and deployments to assure fit for purpose and performance. This role works from idea (from the business), developing the service high level technical solution through the introduction process, gathering and prioritizing business and customer functional and performance requirements and working closely with Operations, Service Management and Partners to deliver business winning services. They develop the Networks Standard Service technical design by working with the Standard Service Manager, aligned Solution Leads, and the Business to gather functional and performance requirements, determining technical specifications, identifying financial costs to the Networks Standard Service Manager, and supporting the time-integrated plans for Standard Service introduction. The Networks Standard Service - Technical Lead also ensures that the service functionality and adoption efforts support Serco and the Divisions overall strategy and goals. This is the key role for day-to-day and long-term technical assurance of the Networks Standard Service functionality and performance. It is responsible for the development and ongoing management of technical architecture and high-level design across the entire lifecycle, identifying and controlling technical costs of the service. They are actively managing consumer satisfaction with the functionality, developing short and long-term roadmaps for the service ensuring it continues to meet the business needs. Key accountabilities Works with the Networks Standard Service Manager to determine and agree business functional and non-functional expectations by working with the IT Business Partners, the business and specifying the external research needed to obtain market information. Works with partners/3rd parties and engineering teams to document practically how the technology is designed and deployed for the Networks Standard Service, constantly working with the internal and external teams to improve technical configurations to improve performance. Provides technical data for Networks Standard Service communications by defining Service Catalogue entries for the Technical Architecture, Engineering Design and practical configuration information to support operations and solutions in consuming the services. Works with Networks Standard Service - Service Lead and Service Management to support the achievement of Service level targets. Collates Networks Standard Service function usage data and insight by calling on contracts with Solutions and Standard Service Managers, evaluating opportunities to assist the contracts further and addressing functional and non-functional issues of existing users. Provides detailed information for management by preparing short-term and long-term roadmaps covering all technical aspects of the service, working with Solutions and Partners/3rd Parties to improve detail and costings. In addition, they are placed to answer ad-hoc management questions and requests around service performance. Supports bringing new services into live by analysing proposed functional/non-functional requirements, developing technical architecture options and recommendations, preparing High level Deployment/Configuration Designs and ongoing operational cost models; establishing time schedules with Operations and partners/3rd parties to implement the required technologies, skills and procedures. Reports on Networks Standard Service technical costs and impact on TCO costing by reviewing 3rd party support costs, internal delivery and operating costs, anticipating volume changes and cost impact within the teams. Skills Required Cisco CCNP - or equivalent network experience (5 years) at a Senior Engineer level. Minimum CCNP/CCNA Level or higher Cisco Meraki knowledge. Palo Alto (incl. Prisma) knowledge. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Our client is a leading Renewable Energy Supplier for B2B customers, recruiting for a Business Process Analyst to join the Customer Operations team in a new position. Support the business with existing process design and optimisation, produce operation process-related training content and deliver to all operational employees for specific areas of the customer cycle. Undertake full business readiness activities for future system and industry changes. If you have technical experience and process capabilities and have strong stakeholder skills, who can deliver training content in a professional and engaging way. Key responsibilities: Collaborate with management to review, refine, and document customer process life cycle using process mapping. Create engaging documents on industry processes and regulations for employee training. Deliver comprehensive training to Customer Operations team members. Become a subject matter expert and provide guidance for employee inquiries. Drive positive change and engage with stakeholders at all levels. Identify and improve processes to enhance customer experience. Ensure effective new employee induction processes with HR. Work with IT to prepare employees for future changes. Skills and experience required: Strong MS Office skills are essential, primarily in Viso, PowerPoint and Word. Experience of process mapping, process optimisation and a solution focussed mindset Previous experience of creating and delivering training content to employees Proficient in MS Office, especially Visio, PowerPoint, and Word. Strong stakeholder management and influencing skills. Excellent organisation and prioritisation abilities Flexibility and adaptability to changing priorities. Professional written and verbal communication. Benefits: Health Cash Plan / Generous Life Assurance / Pension Scheme / Living Wage Accredited/ Buy or Sell Holiday / City Centre Location / Panoramic Views / Career Progression