Our client is a leading Renewable Energy Supplier for B2B customers, recruiting for a Business Process Analyst to join the Customer Operations team in a new position. Support the business with existing process design and optimisation, produce operation process-related training content and deliver to all operational employees for specific areas of the customer cycle. Undertake full business readiness activities for future system and industry changes. If you have technical experience and process capabilities and have strong stakeholder skills, who can deliver training content in a professional and engaging way.
**Key responsibilities:
- Collaborate with management to review, refine, and document customer process life cycle using process mapping.
- Create engaging documents on industry processes and regulations for employee training.
- Deliver comprehensive training to Customer Operations team members.
- Become a subject matter expert and provide guidance for employee inquiries.
- Drive positive change and engage with stakeholders at all levels.
- Identify and improve processes to enhance customer experience.
- Ensure effective new employee induction processes with HR.
- Work with IT to prepare employees for future changes.
**Skills and experience required:
- Strong MS Office skills are essential, primarily in Viso, PowerPoint and Word.
- Experience of process mapping, process optimisation and a solution focussed mindset
- Previous experience of creating and delivering training content to employees
- Proficient in MS Office, especially Visio, PowerPoint, and Word.
- Strong stakeholder management and influencing skills.
- Excellent organisation and prioritisation abilities
- Flexibility and adaptability to changing priorities.
- Professional written and verbal communication.
**Benefits: Health Cash Plan / Generous Life Assurance / Pension Scheme / Living Wage Accredited/ Buy or Sell Holiday / City Centre Location / Panoramic Views / Career Progression