As an IT Analyst, you and other members of the Service team will be the first point of contact for all users via telephone, email and face to face in conjunction with a service desk management system within an agreed SLA.
Reporting to the IT Service Manager, the key deliverables of this role can be summarised as follows:
You will be responsible for assisting with the maintenance and support of IT systems as well as contributing to IT project work as required.
As BES Utilities continues its exciting growth within its IT department in 2024, we have a newly created position available for an Application Support Analyst to join our growing IT shared services team, based within our offices in Trafford Park, Manchester with some travel to our Fylde Coast offices when required.
Co-ordinating an end to end Service Assurance (Service Design and Transition) processes.
Prestigious opportunity for a Service Transition & Design Analyst to join our pioneering digital transformation.
You will be responsible for work ensuring that new and changed IT Services have a complete Service Design Package, and that it meets the agreed Service Transition and Operational Readiness measures, which includes creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer.