To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.
Main Responsibilities
Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.
This is an exciting opportunity for an up and coming Business Analyst to join a prestigious financial services organisation based in the heart of London on a permanent basis.
Working to deliver change as part of a Service Team within a cross-functional environment where you will be working closely with both the business and IT functions, it is important to be a team player and to have the ability to collaborate well with others.
About the Role: Join a dynamic team as a Business Application Support Analyst, providing crucial 1st and 2nd line support for various application systems.
Business Application Support Analyst
Department: Business Application Support and Service Desk.
Our client is looking for a positive, forward-thinking team player, to join their Service Desk team, as a 1st line service desk analyst.Our client is in the top 10 MSPs in the world and specialise in providing fully managed IT services to a diverse clientele across the globe.
The Department for Business and Trade ("DBT") and Inspire People are partnering together to bring you an exciting opportunity for Senior Business Analysts to define, analyse and document challenging business problems, whilst helping to build a sustainable, diverse and engaged Business Analyst community within DBT.
Join a team at the heart of the global economy!
Salary up to £65,600 plus 27% pension contribution and other excellent Civil Service benefits.
We actively cultivate a culture where assisting colleagues isn't merely a task but a shared passion, fostering a collaborative environment that places a premium on support.
In our commitment to excellence, we thrive on a set of guiding principles that shape our approach at Safestore.