The Service Desk Advisor will also contribute to problem resolution to our customers.
An excellent opportunity has arisen for a Service Desk Advisor to join our client in their established local business.
Reporting to the office manager, you will be responsible for ensuring that the customers are receiving the appropriate assistance including managing all procedures related to the identification, prioritisation and resolution of end user requests, including the monitoring, tracking and coordination of Service Desk Functions.
Our client, a large independent service company have an urgent requirement for a permanent Service Desk Controller to join their busy team in Ilford.
Reporting to the supervisor, you will manage the engineer's workload and ensure that the customers are receiving the appropriate assistance.
This includes the responsibility of managing the engineer's daily work schedule, prioritisation and resolution of end user help requests, including the monitoring and tracking of the engineers.