Posted by Charalle Recruitment Limited • £33K/yr to £35K/yr
General
Leading Global Advisory firm seek a IT Service Analyst to join the busy IT Team based in the City of London.
Core Duties will include the following
Respond effectively to queries from the business, taking ownership to ensure they are handled in an efficient, timely manner and good service is provided.
Serve as the first point of contact for customers seeking technical assistance over the phone, web or via email, determining and delivering the best solution to meet their needs.
Posted by Lynx Recruitment Ltd • £30K/yr to £35K/yr
General
They need a IT Service Analyst that can provide 1st & 2nd line support to office based and remote users.
Lynx are working with a successful Insurance company based in the Central London area who are looking for a customer service driven IT Service Analyst to join their team due to growth within the organisation.
I'm looking for a Service Desk Analyst with at least 2 years of hands-on experience in a range of technologies (Windows 10 and Office 365 experience is essential) and a passion for delivering excellent customer care.
Key Responsibilities: First-Line IT Support: Provide frontline support to all users within the company network, including both internal and external customers.
Customer Service Excellence: Deliver exceptional customer service, ensuring all users feel supported and valued.