____________________
_________________________
______________________
_______________________
________________________
______________________
__________________
_______________________
______________________
_____________________
Service Desk Analyst Our client based in South Manchester is currently looking for a Service Desk Analyst. The Service Desk Analyst will provide day-to-day support for the Service Desk team. Responsibilities: Coordinate and support all the administrative duties as directed by the Head of Implementations and Service Desk on a day-to-day basis. Assist with coordination & monitoring of team training & development plan. Analysis of Support tickets to identify both internal/external training requirements. Skills and experience: Good data processing skills Drive and determination Motivation Confident and enthusiastic Ability to multi-task Creative Attention to detail Methodical Benefits : Annual Bonus 33 days holiday options to purchase 10 more Private medical How to Apply if You're Interested in this Job: If this sounds like your perfect role, click Apply without delay! Service Desk Analyst
Do you have experience of delivering software systems and process improvements in a service delivery environment? Do you have HR/HCM systems experience and a good knowledge of HR subject matter? Let Informed Recruitment help you to achieve your potential with an exciting opportunity to progress your career as a HR Service Improvement Specialist to work as part of team in a client-driven company in the North-West. As a specialist provider of resource to the Property and Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of a modern digital environment within a company that is investing and developing within itself and its employees on a 12-month fixed term salaried contract. The purpose of your role will be to take responsibility for service improvement activity across HR Services with particular focus of maximising the efficiency and functionality of the HR software application, maintaining data accuracy, developing process improvements, and providing clear and up-to-date documentation and process guides. Day-to-day activities will also include gathering stakeholder input in order to improve the customer journey; promoting a self-service culture; delivering process, functionality, configuration and reporting changes; tracking, monitoring, and measuring benefits. Must Have Experience in a Service Improvement, Business Systems Analyst, Application Analyst capacity or any role that involved developing and implementing process and system improvements in a service delivery environment. Previous experience working with Cloud/SaaS HR & Payroll systems -such as, but not limited to, D365 Human Resources, SAP/Hana S/4 HCM, Oracle Fusion Cloud HCM , Workday HR, Monday.com, Sage HR, MHR iTrent, Cezanne HR, Iris HR, Bamboo HR, or similar. Experience analysing data and analyse complex information to develop solutions and recommendations. Office 365 Nice to Have Process experience using Lean Six Sigma methodology. Change Management or Team Leading experience. Proficient in use of delivery and collaboration tools (DevOps, JIRA, Confluence, SharePoint, MS Teams, Skype) Any relevant certification, such as a PRINCE2 foundation, ITIL, BCS, Lean Six Sigma, vendor specific, etc. As an individual you will have excellent communication skills both verbally and written. You will be exceedingly organised, detail orientated, and autonomous with the ability to hit deadlines and provide clear reports without excessive supervision. Alongside a competitive salary you will receive an impressive benefits package that includes generous leave entitlement, health cover, professional development, and qualification support. This role is hybrid-role with two days week spent in the office in Greater Manchester. If this role describes you, then please apply without delay for the opportunity to continue your career with a friendly, driven, and client-driven organisation on this 12-month fixed-term salaried contract. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.