Company description:
ClearCourse
Job description:
Are you an IT graduate or a tech support person looking for an opportunity to join and progress, with a well-known and fast-growing technology business?
ClearCourse is looking for a Support Analyst to join us in a newly opened position. This is a fantastic opportunity for someone looking to join a thriving team with genuine promotion pathways. The role will be perfect for an outgoing, tech-passionate person to gain hands-on experience whilst working with fantastic products and supporting many specialized businesses.
Why work for us?
- 25 days' annual leave + your birthday off
- Employee wellbeing perks – including Peppy Health, Perkbox, etc...
- Enhanced maternity, paternity, and adoption pay
- Life Assurance and Group Income Protection
- Private medical cover with a cash plan
- Enhanced Company Pension
- Generous training budgets and reimbursement for professional memberships
What will this role consist of?
- Learn and understand the Company's products and services
- Act as the customers' main point of contact within the Company, including answering the phone, logging tickets, and monitoring emails
- Develop knowledge and understanding of customers
- Field customer inquiries to the relevant department
- Liaise with different departments within the company
- Report any customer concerns to the team leader or manager
Desirable experience/characteristics:
- Knowledge of effective customer service
- Technical knowledge of current information technology
- Exceptional interpersonal skills
- Proven strong analytical, problem-solving, logical thinking, and decision-making skills
- Experience with database use (preferably SQL Server)
- Experience using and supporting Windows OS
- Experience dealing with customers face-to-face, online, or by telephone
If this sounds like the role for you, apply to us now.