_____________________
______________________
______________________
____________________
______________________
_______________________
______________________
____________________
____________________
___________________
Company description: ClearCourse Job description: Are you an IT graduate or a tech support person looking for an opportunity to join and progress, with a well-known and fast-growing technology business? ClearCourse is looking for a Support Analyst to join us in a newly opened position. This is a fantastic opportunity for someone looking to join a thriving team with genuine promotion pathways. The role will be perfect for an outgoing, tech-passionate person to gain hands-on experience whilst working with fantastic products and supporting many specialized businesses. Why work for us? 25 days' annual leave your birthday off Employee wellbeing perks including Peppy Health, Perkbox, etc... Enhanced maternity, paternity, and adoption pay Life Assurance and Group Income Protection Private medical cover with a cash plan Enhanced Company Pension Generous training budgets and reimbursement for professional memberships What will this role consist of? Learn and understand the Company's products and services Act as the customers' main point of contact within the Company, including answering the phone, logging tickets, and monitoring emails Develop knowledge and understanding of customers Field customer inquiries to the relevant department Liaise with different departments within the company Report any customer concerns to the team leader or manager Desirable experience/characteristics: Knowledge of effective customer service Technical knowledge of current information technology Exceptional interpersonal skills Proven strong analytical, problem-solving, logical thinking, and decision-making skills Experience with database use (preferably SQL Server) Experience using and supporting Windows OS Experience dealing with customers face-to-face, online, or by telephone If this sounds like the role for you, apply to us now.