We are recruiting for an IT Analyst to join the Service Desk team based at our Clients head office in Spinningfields, Manchester, providing support to all of the firms 750 employees across our Manchester, Liverpool, and London offices.
As an IT Analyst, you and other members of the Service team will be the first point of contact for all users via telephone, email and face to face in conjunction with a service desk management system within an agreed SLA.
You will be responsible for assisting with the maintenance and support of IT systems as well as contributing to IT project work as required.
Within a rapidly changing, highly competitive sector, our client provides service/support excellence - ensuring analytical instrumentation is installed, calibrated and maintained to the highest industry standards.
Our client is giving you the opportunity to apply your expertise and highly sought after skills to grow their service revenue.
This is achieved with technically astute scientists and engineers, talented sales and marketing teams - backed by accomplished management.
We have an exciting opportunity for an Application Support Analyst toprovide professional and responsive support for off-the-shelf and bespoke software to agreed SLAs, facilitating end to end Incident and Problem resolution.
About the role
This is a full-time permanent post and offers hybrid working spending 2 days based in our Oldham office and the remaining 3 days working remotely.
Co-ordinating an end to end Service Assurance (Service Design and Transition) processes.
Prestigious opportunity for a Service Transition & Design Analyst to join our pioneering digital transformation.
You will be responsible for work ensuring that new and changed IT Services have a complete Service Design Package, and that it meets the agreed Service Transition and Operational Readiness measures, which includes creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer.
ClearCourse is looking for a Support Analyst to join us in a newly opened position.
Company description
ClearCourse.
Job description
Are you an IT graduate or a tech support person looking for an opportunity to join and progress, with a well-known and fast-growing technology business?
Our client is seeking a dedicated and empathetic Customer Service Advisor to join their dynamic team.
This role offers an exciting opportunity to be the first point of contact for both clients and internal teams, ensuring the highest level of service at all times.
The successful candidate will have a real focus on delivering exceptional outcomes, managing all service issues in line with company SLA's as a minimum requirement.
You will be an experienced Analyst with accounts payable and/or customer service experience with a track record of delivering a high level of customer care in a fast-paced, changing environment.
This Accounts Payable Analyst role involves working closely as part of the accounts payable team to ensure the delivery of a high service level whilst working within internal compliance and legislation requirements.
Accounts Payable Analyst Principal Accountabilities
Ensuring the accurate and timely delivery of Accounts Payable services, including analysing daily KPIs.