In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work.
An excellent, award winning company seeks a Support Analyst / Service Desk Analyst with some existing commercial IT experience - for a varied role within a dynamic SME environment.
My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory.
Our client has an exciting opportunity available for an experienced IT Services Analyst, to provide 1st and 2nd line support onsite and remotely for their hospices, offices and shops.
This is a varied, interesting role that will require a solid technical skillset, combined with excellent customer service skills.
To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.
Main Responsibilities
Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.
Exciting opportunity for a Service Delivery Analyst to join a leading organisation based near Chippenham on a permanent basis, offering up to £40,000 and opportunity for long term career and professional development opportunities
The Service Delivery Analyst will be responsible for
ensuring quality data management within the IT Service Management team.
improving accuracy of records relating to hardware and software asset management.
To provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services.
The primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of our technology, application, and infrastructure solutions.
This involves promptly identifying and resolving outages or performance issues, providing first-line support to end-users, and ensuring minimal disruption to business operations.
Are you an experienced IT Service Desk Analyst seeking a new challenge?
Our Client is a market-leading organisation that is growing rapidly through business acquisition and is currently looking to hire a 1st/2nd Line IT Service Desk Analyst for their IT shared service centre.
As an IT Service Desk Analyst, you will be a key member of their shared service IT team, responsible for supporting their different trading companies and a global community of over 10,000 users, including senior executives and VIPs.