We are currently recruiting for one of the UK's Leading FMCG companies for the role of a Service Improvement Analyst.
It's an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for users by making their services/products easily accessible online, anywhere, anytime and on any device!
I am hiring for a Digital Analyst, in this role you will play a crucial role in optimising our client's web experiences, utilising tools such as Monetate for A/B testing, SQL and BigQuery for dashboard creation, and Looker Studio for visualisation.
Key Responsibilities
Utilise SQL and BigQuery to extract, manipulate, and analyze large datasets for insightful reporting.
Implement and manage A/B tests using Monetate to optimise website performance and user experience.
We are looking for someone who has experience working on a support desk, taking calls from users and recording issues, dealing with low level queries such as password re-sets and then escalating matters to the relevant teams.
Technical skills covering O365, Windows 10/11 and Active Directory with any knowledge of networking, firewalls and security a real advantage.
Working as part of team who act as the first point of contact for all issues, raising tickets and seeing through to close.