Are you a problem solver with a passion for engineering and product development? Do you thrive in collaborative environments and seek opportunities for growth and innovation? My client is looking for a dedicated and dynamic Product Investigation and Service Engineer to join our team!
Key Responsibilities:
- Investigate & Resolve Product Issues:- Dive into product/system problems, identify root causes, and recommend effective solutions.- Document findings with guidance from experienced team members and support product problem-solving processes.- Service Channel Preparation:- Ensure parts and special tools are available, service information is accurate, and special care is provided for new product customers.
- Collaboration & Implementation:- Work with technical experts to analyse failure data and implement resolutions to minimise customer downtime.
- Project Management:- Manage large-scale development or issue resolution projects, handling complex components and systems.
- Independent Execution & Improvement:- Execute established processes independently while continuously improving systems and gaining product knowledge.
- Team Coordination:- Coordinate and direct work among technicians and temporary employees, contributing effectively to team goals.
Competencies:
- Field Investigation & Support:- Communicate technical information to resolve issues efficiently.
- Failure Mode Avoidance:- Identify and mitigate potential product failure modes to enhance reliability.
- Corrective/Preventive Action Systems:- Lead processes to record, prioritise, and resolve product failures using rigorous problem-solving methods.
- Product Problem Solving:- Solve product problems by protecting customers, identifying root causes, and preventing recurrence.
- Serviceability Requirements & Review:- Develop procedures for safe and efficient product repair and maintenance.
- Technical Customer Management:- Interface with customers on technical aspects, provide documentation and training, and manage product changes.
- Technical Service Information:- Create information for efficient troubleshooting and repair to maximise customer uptime.
Behavioural Competencies:
- Collaborates: Build partnerships and work collaboratively to achieve shared objectives.
- Communicates Effectively: Tailor communications to meet the needs of different audiences.
- Decision Quality:Make timely and effective decisions.
- Drives Results:Achieve consistent results, even under challenging circumstances.
- Self-Development: Seek continuous growth and new challenges.
- Values Differences: Embrace diverse perspectives and cultures.
If you like the sound of this opportunity then please apply online or call .
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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