Monitor and manage resolver group queue stacks ensuring that the SLA clocks do not expire, tickets are continually updated with progress and/or are appropriately escalated (functional escalation) between resolver groups;.
Posted by Hays Specialist Recruitment Limited • £35K/yr to £40K/yr
Our client is seeking a dedicated Field Service Engineer to join their team on a permanent basis.The company supplies, services, repairs and replaces train doors on train stock across the country.
Your new company
This role will involve travel to various sites around the country working on the replacement, upgrade, overhaul, and repair of orders.