Job Overview: We are seeking a dedicated and experienced Operations Manager to oversee the day-to-day running of the Service Centre.
The successful candidate will focus on enhancing customer satisfaction, managing a team of 20 service engineers, and ensuring efficient service delivery in alignment with our key performance indicators (KPIs).
Candidates with an engineering background will find this role particularly fitting, as it requires a deep understanding of technical processes and effective team management.
Posted by Savills Management Resources • £15K/yr to £100K/yr
The purpose of the Duty Manager role is to take responsibility for operational delivery at the centre in line with our objectives of delivering a first-class customer experience at the centre.
As part of a team of duty managers with full operational responsibility for the delivery of exceptional customer service standards, you will have line management responsibility for the Soft Service teams teams.
The Customer Services Manager is responsible for managing a high level of administrative support services for customers and field force, from initial contact through to the end of the contract terms.
The Customer Services manager will manage and contribute to projects and changes effecting the customer services environment, as defined by the Chief Operating Officer and/or business/regulatory requirements.
This role offers hybrid working - hours are Monday to Friday plus bonus.
A Serviced office Centre Manager, for a progressive and forward-thinking organisation required.
Applicants with a proven track record of achieving and maintaining high standards within retail, service or administration, that have an excellent eye for detail, strive for the delivery of the highest standards, computer literate and a proven track record of seamless delivery within a client facing role.
The Customer Services Manager is responsible for managing a high level of administrative support services, from initial contact through to the end of the contract terms.
The Customer Services manager will manage and contribute to projects and changes effecting the customer services environment, as defined by the Chief Operating Officer and/or business/regulatory requirements.
Posted by Pembrook Resourcing • £45K/yr to £65K/yr
The successful candidate will take leadership and management of the service team for this well-established centre, your key objective will be to drive the performance of the service department in order to ensure that excellent customer service is provided, and all financial targets are achieved.
Pembrook Resourcing are currently recruiting on behalf of their client a service manager to join their busy aftersales team.
Manage, lead and oversee the day to day service delivery of the CwD Service, ensuring the service functions runs smoothly and to a high professional standard in line with good practice and guidance.
Take a leading role with the Strategic Head of Service for Early Help, CwD and family support (Head of Service) in the continuous improvement of the Service based on performance, risk and demand.
Deliverables
Manage and oversee staff to ensure effective delivery of services to children, young people, and their families.