Purpose of the RoleThe purpose of the environmental services team leader role is to ensure "World Class Service" standards of cleaning, waste, car park cleaning and customer service are provided to customers at all times.
You are responsible for direct line management responsibility for the team including team building and morale.
You will be expected to positively contribute to the performance of the business and ensure that World Class customer service is delivered by all members of the team.
Purpose of the RoleAs the Guest Services Assistant you will ensure exemplary standards in communication to our customers, retailers and team members and be an ambassador for World Class Service delivery within The Trafford Centre.
Our Customer Services team is on hand to help our customers with any query they have, we are on hand to proactively assist our customers face to face, telephone, and digital platforms.
Your daily routine will vary so the ability to adapt to an ever-changing environment with an emphasis on proactive engagement is a must.
In this important role as Contact Centre Manager, you will lead a dedicated customer service team in the online retail industry, ensuring customer queries are handled efficiently and effectively.
They are a mid-sized company that takes pride in providing top quality service to their customers, ensuring their experiences are nothing short of exceptional.
Our client is a prominent player in their industry.
Following a successful contract win in late 2023 from one of the UK's largest and most trusted financial service providers, we will provide both contact centre and administrative solutions to help assist its 25 million customers.
Specifically, we will be supporting the end-to-end customer journey, right from the moment they are looking to open an account with the provider, to the time they need to get in touch to make any amendments or close an account.
This is an exciting opportunity to help manage a brand-new innovation centre in the heart of Bolton: The Wellsprings will join our growing Greater Manchester cluster of innovation centres and its team will be involved in the mobilisation of the centre; there is also potential scope for further expansion with a second innovation centre in discussions, to open in summer 2025.
We are pleased to announce that an opportunity has arisen for a full-time Customer Experience Assistant to join our fantastic team at Wellsprings, Bolton.
At Wellsprings, the Customer Experience Assistant is the person who makes the difference.