Manage, lead and oversee the day to day service delivery of the CwD Service, ensuring the service functions runs smoothly and to a high professional standard in line with good practice and guidance.
Take a leading role with the Strategic Head of Service for Early Help, CwD and family support (Head of Service) in the continuous improvement of the Service based on performance, risk and demand.
Deliverables
Manage and oversee staff to ensure effective delivery of services to children, young people, and their families.
To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.
Our client, within the construction industry is looking for a Service Coordinator who is confident completing administration, communicating with tenants/home owners and the local council to coordinate repairs and maintenance services to properties/buildings.
Working in the contact centre as part of a team, you will assist with the allocation of responsive repair jobs and ensure records are accurately maintained of the jobs undertaken.
Posted by Macildowie Recruitment and Retention • £11.19/hr
THE OPPORTUNITY
Reporting to the Team Leader, the Customer Service Centre Advisor is the first point of contact to our customers via multiple channels such as Email, Telephone and Digital, supporting them with their prime needs whilst collaborating with our internal and external stakeholders.
Macildowie are currently recruiting for a Customer Service Advisor working for a business based in Wigston Leicester.
General
This is a full time temporary on going position, Monday to Friday which offers a heavy hybrid model
As the Repairs & Maintenance Manager, a key element of your role is the provision of a customer focussed approach, a primary touch point of which relates to the effective delivery of repairs and maintenance in support of in-situ tenants.
We are looking for a Repairs & Maintenance Manager to join our Cambridge based client on an initial 6-month assignment.
Your role will be to strengthen the repairs and contract management function to deliver an improved customer experience.