As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
We are currently recruiting for a Service Advisor for our client's service centre in Dundee.
If you have previous experience working within a car or commercial vehicle workshop service desk and possess a good understanding of the processes involved, then this opportunity could be perfect for you.
While knowledge of our clients Data Management System would be an advantage, it is not essential as full training will be provided.
Posted by IQ Talent Solutions • £500/day to £525/day
General
Service Managment Specialist - Central Government - £500 - £525 a day - 4 month initial contract - Outside IR35 - (remote with travel to UK offices)
The Service Management Specialist will play a key role in ensuring the successful design, transition, testing and implementation of service management components, with a focus on the non-digital elements of the service.
Service Operating Model (SOM) and Service Management Handbook Development
Collaborate with digital and operations teams to develop the Service Operating Model and Service Management Handbook.
Pertemps are recruiting for an experienced Service Manager to drive the development of the Adult Access team a newly created front door service for adult social care.
The postholder will be responsible for embedding a strength-based approach and Care Act duties to prevent, reduce, and delay need, and promote wellbeing of people.
Adult Access works with services across the whole of Adult Social Care and Health to provide first contact prevention, information, and advice through strength-based approach to enable people to regain and maintain dependence.