Our client is seeking a Service Coordinator to perform a variety of tasks to ensure a high standard of customer service is delivered at all times, supporting the delivery of business objectives.
Where failings are made, escalate to line manager within 24 hours and take responsibility for all assigned client enquiries.
You will ensure all KPI's are met for assigned clients.
Premier Work Support are looking for a temporary Customer service coordinator to join their clients' well established recycling company in the Rainham area.
Duties
Assisting with completion of daily documentation.
Deliver quality facility service through timely and accurate processing for billing.
About the Role: As a Service Co-Ordinator within my client's Service Engineering department, you will be the linchpin in managing service requests and ensuring the highest level of customer satisfaction.
Your proactive approach and keen commercial awareness will drive the success of our service interventions and follow-ups.
Main Purpose of Job
Proactively promote the company's services and control service requests from customers to meet and exceed expectations.
The Service Coordinator plays a critical role in ensuring the efficient operation of our service department by managing communication between clients and engineers, monitoring service requests, and maintaining accurate records.
This position demands strong organizational and communication skills and the ability to work in a fast-paced environment.
Job Description
Looking for someone who comes with experience working for a lift company this is essential.