Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
We are seeking an exceptional Assistant Director of Customer Service and Transformation to lead the creation and operational excellence of a new Customer Experience approach and Customer Hub, for a local authoruty in Surrey.
Are you a visionary leader with a passion for transforming customer experiences?
Our client is currently looking for an experienced Credit Controller to join there team.
The position is based in Addlestone and would be looking for an immediate start, there is also a hybrid working structure available following initial training.
Responsibilities
Act as a key point of contact for the business regarding debtor-related queries or issues.
1st/2nd line support, Incident Management, ITIL, Service Management, Service Desk, Help Desk
To lead, manage and motivate a team of 4-6 1st/2nd service desk professionals a background in Service Desk / Help Desk management is needed, alongside good technical skills around Windows, Office and Microsoft tools generally!
We are looking for a great, capable customer- service focussed IT Service Desk Manager to join our client based in Surrey!
To ensure all tasks associated with food production, front and back of house services and any general support required with due regard to all Health & Safety and Food Safety regulations are carried out.
We have an exciting opportunity for a Duty Manager.The key purpose of this role is;To supervise the performance of frontline catering team members.
General
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: