You will be 2nd line support on Servers and Application Services as well as providing escalation point for 1st Line Support team.
My client is a leading international Engineering business looking to expand their Infrastructure Support team, providing 2nd line IT Support to Windows Desktop and associated applications.
Our client, a thriving Managed Service Provider who deliver solutions through IT Support, Infrastructure and Networking support are looking for a 2nd Line IT Support Engineer who will serve as the first point of escalation from the 1st Line engineers and handle more complex incidents and service requests.
Are you an experienced IT Support Engineer looking for your next position?
Our client, a top tier IT Managed Services provider, is seeking an IT Engineer to join their team.
This exciting opportunity involves a huge range technical exposure and variation in different responsibilities such as tickets, escalations and project work with some client visits.
Are you currently working as a technical support engineer or as 1st line support with network support background, and looking to join a company that offers progression?
Or maybe you're a computer networks graduate with a year or so hands-on experience, and have a passion for networks and want to get your foot in the door?
This role will be based on a customer site where you will be configuring applications & hardware on new & existing IT related devices including desktops, laptops, servers, mobile phones and any other related IT Devices.
This is an excellent opportunity to work in a supportive team with true career growth pathways.
Key responsibilities
Proactively manage all calls efficiently and advise the customer of problems and keep them informed and updated of the planned resolution, escalating calls where necessary.
You will be working within a collaborative environment with a highly skilled team of professionals who deliver solutions to a wide range of organisations across the North West.
We are working with an expanding Managed Service Provider in Wigan who pride themselves in fantastic customer service, specialising in managed security infrastructure, IT support and internet / VOIP services.