As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance.
Day to Day
Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service.
Are you passionate about delivering exceptional customer service
Do you excel at turning problems into opportunities?
Conduct initial assessments to understand customer needs and opportunities' and use coaching techniques to understand the root cause of the issue requiring support.
Use a strengths based approach, building on the attributes of our customers, to help them to develop the skills required to sustain their tenancy and assist in resolving complex benefit issues.
General
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
As a Senior Support Worker, you will work alongside the Team Leader to assist with the coordination and delivery of high quality outcome-focussed, person centred support to tenants.
We are looking for a caring, dynamic and highly motivated person to join the team as a Senior Support Worker in our Doncaster Supported Living Services.
Our services in Doncaster, South Yorkshire provide excellent care and support to individuals with a range of support needs, including learning disabilities, autism, and complex needs.
To provide a high quality, community-based advice and support service for former mineworkers and their dependents who may be experiencing health issues, disability, financial or emotional difficulties.
General
Sanctuary Personnel, an innovative and committed recruitment agency, has a new permanent position available for a full-time Social Worker based in Pontefract.
The salary for this permanent Social Worker role is £33,413.
Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team.
This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as a Clinical Psychologist.
Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team.
This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as a Clinical Psychologist.
Be responsible for 2nd Line support, both in person and remotely via MS Teams, telephone, and remote access tools.
General
We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team.
You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for efficient service delivery.