As a Senior Support Analyst, you will play a crucial role in ensuring the smooth operation of clients' IT environments.
General
Our client is a leading MSP based in Central London, specializing in providing comprehensive IT support services to businesses across various industries.
They pride themselves on delivering exceptional customer service and technical expertise to clients.
My client is looking for a Dedicated Support Analyst to join their fast-paced growing organisation!
As part of the Customer Support team, you will be responsible for managing and maintaining the relationships with their customers after the implementation process.
Are you ready to step into an exciting opportunity with a global SaaS organisation?
We are looking for an experienced Senior 2nd Line Support Analyst to join our team and help support a growing external client base.
Our clients span a multitude of sectors and use a wide range of technologies so this is a great chance to learn.
General
The ideal candidate will have over 4 years' experience within an IT support related role and have experience with Windows systems, having carried out support of both desktop and server systems.
You will report into the Senior Applications Manager and work in tandem, as the sole Applications Analyst, to support the helpdesk and manage the full software implementation lifecycle.
Our client are a well-respected economics firm with a growing IT department seeking an enthusiastic Applications Analyst to join the team where you will be provided support and autonomy to get stuck in and provide day-to-day support of fundamental business applications and to work closely with the wider IT team on various user issues.
This role will involve a customer facing element and you must enjoy working with people of all walks of life.
D365 Senior Support Analyst required work alongside other members of the support team to ensure customers get the agreed level of service and will be expected to work independently and assist with case escalations where appropriate.
You will play a key role in D365 and Power Platform solution support and participate in every aspect of the D365 and Power Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management.