London Fire Brigade, one of our largest public sector clients based in London are looking to recruit several Senior Service Desk Analyst to join their team on a 3-month contract (with possibilities of further extensions and opportunities for it to go permanent).
The role is full time, Monday to Friday, 37 hours per week.
There is no hybrid work arrangement available due to the nature of the role involving supporting office based front line staff at LFB.
As a Senior Customer Service Advisor, you will be responsible for delivering excellent customer care and support to consumer across all contact channels.
Our established client based in Canary Wharf, London is looking to recruit a full time Senior Customer Service Advisors.
Potential Perm Position Prominent Local Employer Excellent Training Provided Gain Experience Immediate Start Suitable for Retail Applicants
Senior account management, communication delivery and direction.
Proactive accountability for all aspects of day-to-day service, quality and standards, stakeholder relationships, consultancy, problem solving & risk mitigation, commercial profitability and growth, for assigned clients.
General
The role is a remote position with occasional travel to Salzburg, working normal office hours.
The role of the EUC analyst comprises of two distinct underpinning business requirements geared around ensuring "First Point of Contact" and "First Contact Resolution" for our customers.